Our mission

The operations of Koleje Śląskie sp. z o.o. are guided by its core mission – Customer Satisfaction. The welfare of our customers and their safety are our highest priorities.

The strategy of Koleje Śląskie sp. z o.o. focuses on providing a safe, socially responsible and satisfactory transport service, which is the foundation of the transport transformation of the Silesian Region. A key element of the strategy is to strive to be a modern and innovative railway carrier, setting market standards in terms of service quality and efficiency.

In realising this vision, Koleje Śląskie sp. z o.o. is guided by five core values:

• transport safety,
• passenger satisfaction,
• innovation and technology development,
• social responsibility,
• care for the environment.

These priorities underpin all operational, investment and organisational measures, which enable the company to build a sustainable and future-proof transport offer for the region’s residents.